Based on a broad range of case studies, Organization and Management Problem Solving is an insightful text designed to improve the application of organization theory and systems thinking in teaching and practice. This book illustrates the five key themes in the nature of organization and management—technical, structural, psychosocial, managerial, and cultural—through the analysis of measured incidents tested by students. This book is relevant to consultants, academics, and professional managers in a number of settings (academic, military, business organizations, and research institutes) and disciplines (including development and change, management, human resources, social psychology, communication, sociology, and psychology).
Chapter 4: Solving Psychosocial System Problems
Solving Psychosocial System Problems
What we've got here is a failure to communicate.
We have discussed the nature of product/technology and structural systems and reviewed several cases illustrating each type of organization and management problem. The “psychology” of the organization also is fertile ground for problem development.
The Nature of the Psychosocial System
In our case of the Internal Revenue ...