The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
The objective of an operations system is to convert transformed resources from inputs into outputs in the form of goods and services. Transformed resources can be in the form of material, information and customers and this section will show the use of technology in the transformation of these resource categories.
Technology is an important aspect of operations as it has led to a large growth in productivity in both manufacturing where the emphasis is on technology for material and information transformation and services where the emphasis is on technology for information and customer transformations.
Process Technology for Materials
Computer Aided Design (CAD) is one of the most widespread process technologies, used in even relatively small firms. A CAD system allows the designer to create drawings on ...