The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.

Operations Process Types

Operations process types

In operations the design of the process is categorised into types for manufacturing and services. The choice of process design is most dependent on the volume and variety of the product or service that an organisation offers.

Generally manufacturing and services providers serve their customers on a continuum between a combination of low variety and high volume products and services to a combination of high variety and low volume products and services.

Manufacturing Process Types

In manufacturing, process types can be considered under five categories of project, jobbing, batch, mass and continuous. A description of each process type is followed by some examples of where each process type might be used.


A project process is used to make a one-off product to a customer ...

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