The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
This section covers topics in operations which you will usually find in textbooks under the heading of Operations Improvement. It should be considered that the focus of Improvement should be directed towards appropriate areas of the operation where any increase in performance will help an organisation meet its strategic goals.
Continuous Improvement[Page 102]
Continuous improvement programmes are associated with incremental changes within an organisation whose cumulative effect is to deliver an increased rate of performance improvement. Continuous improvement requires creating the right environment in which the importance of the approach is recognised and rewarded. This means ensuring the involvement of all members of an organisation and ensuring that these members have the problem-solving skills necessary to achieve worthwhile improvements. The issues of environment, involvement and ...