The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
Operations management deals with the management of personal who create or deliver an organisation's goods and services. Job and work design consists of the formal specifications and informal expectations of an employee's work-related activities and should try to meet the needs of both the jobholder and the organisation. The main elements of job and work design are behavioural aspects which impact on employee motivation and the physical effects of work.
Behavioural Aspects of Job Design
Three theories which have had a significant impact on the behavioural aspects of job design are the job characteristics model, empowerment and socio-technical systems.
The Job Characteristics Model
The Hackman and Oldman Job Characteristics Model is useful in providing suggestions of how to structure jobs to include more motivators. The model links ...