The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
One of the roles of operations management can be seen as putting into practice at an operational level the strategy of an organisation. One of the ways it does this is in the design of the processes that deliver the goods and services to customers.[Page 52]
Business Process Management (BPM) (also called Business Process Improvement (BPI)) is the term used to refer to the analysis and improvement of business processes. A process is a set of activities designed to produce a desired output from a specified input. Although BPM is usually used in the broad sense it is also applied more narrowly to refer to software technologies for automating the management of specific processes.
In its widest sense, however, BPM brings together aspects, of assessment ...