The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.

Service Operations Management

Service Operations Management

Service operations management

Although historically associated with the manufacturing industry, there has been a shift in the theory and practice of operations management to incorporate service systems. This is partly due to the importance of the service industry which accounts for an increasing proportion of the output of industrialised economies. There is some disagreement about what constitutes the service sector, but in the widest sense it can be seen as organisations that do not fall into what the economists call the ‘primary sector’ (farming, forestry and fishing) or ‘secondary sector’ (industries including manufacturing, mining and construction). The rise to prominence of the service sector in the economies of developed countries is due to an increase in what are termed ‘consumer services’ and ‘producer services’.

Consumer ...

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