The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.

Core areas of the Curriculum

Core areas of the Curriculum
Core areas of the curriculum

The content of operations management is relatively stable, covering the main areas of design (for example process types), management (for example JIT operations) and improvement (for example Total Quality Management). Some of the themes that have become prominent in the area of operations and which may be incorporated into your assignment and examination work are outlined below:

  • The role of services in operations management: although historically associated with the manufacturing industry, there has been a shift in the theory and practice of operations management to incorporate service systems. This is partly due to the importance of the service industry which accounts for an increasing proportion of the output of industrialised economies. Section 2.1 specifically covers service operations ...
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