Online Counselling and Guidance Skills is the first book to deal with the practicalities of this mode of working. It looks at how practitioners need to adapt their basic counseling skills to the online environment and guides them through the process of setting up, defining and maintaining a working relationship with a client within professional, ethical and legal boundaries. Case studies and extracts from online sessions show how the skills are put into practice, while practical exercises and points for further consideration help readers to develop their own knowledge and skills.

Practical Skills
Practical skills

One of the distinct features within the field of practice, where online counselling skills are adopted within client work, is a reliance on the practitioner feeling confident and capable with keyboard and computing skills. Competency in the use of technology and software which is adopted for computer-mediated communication (CMC) is also a necessity. System effectiveness and stability is an evident feature in this area of professional practice and requires knowledge and proficiency during the process of conducting the administration of day-to-day service delivery and instances where technology issues interfere with the potential to engage with clients.

Chapter 1 provides an opportunity for practitioners to review their existing skills and identify areas where development is required. Storage of client data and administration of systems ...

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