- Subject index
The final book in the Needs Assessment Kit, this volume focuses on the third phase by describing how to create and implement an action plan derived from needs priorities in ways that will enhance organizational learning and support future success.
Chapter 4: Positive Approaches to Conflict: Weathering Interpersonal Storms
Positive Approaches to Conflict: Weathering Interpersonal Storms
A system cannot change without experiencing conflict. How it is handled profoundly determines the success of the effort to change. Furthermore, there is a strong similarity between the process involved in successful change efforts and that involved in constructive conflict resolution.
Striving to conduct the perfect needs assessment may be a noble goal, but in the real world, such a process doesn't exist. Wise needs assessors will prepare to respond to the unexpected, especially during postassessment when change will surely make waves. No matter how thoughtful or well executed the needs assessment, its action-planning process, or implementation activities, somewhere along the way something inevitably goes wrong. Sometimes organizational [Page 96]structures ...