This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Emergency Medical Services
Emergency medical services

A municipality's emergency medical service (EMS) operation performs the critical life-or-death function of stabilizing patients—often the victims of serious illness or injury—and transporting them quickly to a hospital. The adequacy of a community's EMS operations can be assessed in a variety of ways.

The Need for Speed

Among the many key aspects of EMS performance, a crucial dimension is speed of response. For seriously stricken patients or critically injured accident victims, delays of even a few minutes can be catastrophic.

Knowing what to do on arrival is also crucial to effective EMS action. In cardiac care emergencies, for instance, the American Heart Association considers early access (i.e., quick recognition of the problem and prompt response), early CPR (cardiopulmonary resuscitation), early defibrillation, and early ...

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