This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Emergency Communications
Emergency communications

The primary function of emergency communications is to receive messages from persons in need of emergency services and to summon assistance on their behalf. In some cases, emergency communications focus on, and are assigned within, a single department—typically, a fire or police department. In other cases, the emergency communications operation covers a combination of police, fire, ambulance, and perhaps other emergency services and may be performed by one of the participating departments on behalf of all or, alternatively, may be established as a separate operational entity.


Communities seeking standards applicable to emergency communications will be interested in a pair of guidelines addressing police communications. The first pertains to equipment capability and is a standard promoted in Pennsylvania that calls for police radio systems ...

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