This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
Although most municipal departments have a role to play in their community's development, a handful are crucial members of the cast for local development activities—especially the community's physical development. Department labels differ from place to place, but the functions clustered in this chapter under the heading Development Administration commonly are called planning, inspection, code enforcement, and zoning.
Some communities enjoy reputations for favorable development climates. Others sometimes find themselves under attack from real estate persons, builders, land developers, bankers, economic development specialists, or the local chamber of commerce for their unfavorable climate for development. In part, a community's development climate is determined by official policies that encourage or restrict industrial, commercial, or residential growth. Policies adopted to preserve the heritage of the ...