This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

City Clerk
City clerk

Duties of city clerks—often titled “city secretaries”—are varied. In some communities, the city clerk is the chief appointed official and serves as coordinator or manager of most municipal functions. In other communities, the chief executive or administrative director role is performed by another official—typically the mayor, city manager, city administrator, or executive assistant to the mayor—and the primary duties of the city clerk are more narrowly defined. In most cases, basic responsibilities of the office include providing secretarial services to the mayor and city council, preparing minutes of city council meetings, serving as custodian of official records and ensuring access to those records, and serving as a principal contact for citizen and business inquiries. In many municipalities, the city clerk has a ...

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