This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
Standards addressing the responsible and ethical conduct of attorneys have been articulated by the American Bar Association. Standards of performance, however—benchmarks that would aid a mayor, city manager, or citizen wishing to assess the performance of the city attorney's office—are more elusive.
Performance standards are more easily developed for routine functions than for nonroutine work. Because so much of a city attorney's role falls into the latter category, the prospects for precise standards of output that would be both credible and broadly applicable are limited. Nevertheless, careful scrutiny of performance-reporting documents of selected municipalities reveals performance targets and actual experience that offer an external perspective on several key dimensions of attorney performance. That perspective may be helpful to cities wishing to evaluate ...