This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Water and Sewer Services
Water and sewer services

Unlike the case of electricity and natural gas, where many of the cities that provide these utilities operate simply as distributors, cities often take on much greater responsibilities in water and sewer services. Many municipalities assume a comprehensive role in the treatment and distribution of potable water and the collection and treatment of wastewater.

Federal and state water and sewer regulations form a set of basic standards governing operations and product quality. Some of these regulations will be noted in this chapter.1 In addition, professional standards of the water and sewer “industry,” as well as the performance targets and actual experience of water and sewer counterparts, can serve as the basis for benchmarks in the various service specialties.

Water Treatment ...
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