This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Traffic Engineering and Control
Traffic engineering and control

Pity the poor traffic engineer. Sometimes it seems that everyone who has ever driven a car thinks he or she has the answers to the community's traffic problems. Too bad those answers are rarely the same as the ones offered by the city's official traffic engineer!

A stop sign here, a traffic signal there, and a left-turn arrow with a turning lane over there should do the job nicely. With three simple moves, the problems plaguing one particular motorist could be solved. The speeding that occurs on the neighborhood's streets could be reduced, lengthy delays in making a difficult left-turning maneuver from the neighborhood onto a major thoroughfare could be cut, and an equally difficult left turn across traffic ...

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