This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Animal Control
Animal control

Animal control problems may not be the number one aggravation of every mayor and city manager in America, but they easily make most “top ten” lists. In many cases, problems erupt over matters that seem trivial in relation to much bigger issues confronting the community. A neighbor's dog barks too much; someone's roaming cat assaults songbirds at the backyard feeder; wandering dogs—or even dogs being walked by their owners—foul the lawn; a dog “protecting” its owner's front yard frightens bicyclists and pedestrians; someone's flower bed was destroyed last night; the garbage was tipped over, again. Monumental crises? In most instances, no; but on some occasions, animal control problems rise beyond the nuisance and aggravation level to pose serious threats to health and ...

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