This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Streets, Sidewalks, and Storm Drainage
Streets, sidewalks, and storm drainage

Street maintenance is a major element of municipal public works—so major, in fact, that it is allocated a separate chapter in this volume. Typically, street maintenance operations are also responsible for sidewalk maintenance and storm drainage in their community.


The bottom line for judging a municipal streets program is the condition of community roadways and the resulting quality of ride for motorists. Some cities focus primarily on pavement condition, visually rating streets for potholes, surface cracking, and other signs of deterioration. Other cities attempt to gauge the more difficult dimension of street quality, smoothness and ride quality, through the use of mechanical devices that record the degree of roughness of city streets. Among the most sophisticated of ...

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