This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Solid Waste Collection
Solid waste collection

In most American communities, the municipal role in the removal of household refuse has grown considerably since the 18th and early 19th centuries, when that task, according to one authority, was left to “unreliable contractors, scavengers, and the pigs” (Yates, 1977, p. 70). Although refuse collection is a popular candidate for intergovernmental and private contracting, even cities choosing one of those options remain heavily involved. They still specify service scope and quality, monitor contract compliance, and retain ultimate responsibility for services.1 In either of the two predominant modes of municipal involvement—direct service delivery or contracting—the municipality has need for a system of performance monitoring.

Performance Measures

Recommended performance measures for solid waste collection emphasize the amount of refuse collected, the efficiency with ...

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