This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Social Services
Social services

For many years, some cities have been direct producers of social services that many of their counterpart municipalities left to state and county governments, nonprofit organizations, and others. Times have changed and so has the municipal role in the provision of social services in many of these communities. For some, the old role has expanded; for others, a new role has emerged.


The range of social services offered by municipalities varies from one community to another. A few categories of service, however, are fairly common. The performance targets and results reported for these services by different cities offer potential benchmarks for others.

Employment Assistance

Many cities have established programs designed to provide job training and employment assistance to their citizens (Table 27.1). Some are directed ...

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