This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Risk Management1
Risk management

Even a cautious local government stands vulnerable to losses arising from accidents, illnesses, and acts of nature. Add to these the possibility of negligence or misconduct by government officials in today's litigious environment and the magnitude of this vulnerability can soar. Escaping all vulnerability is impractical, if not impossible, but prudent steps can be taken to minimize a local government's risk. These steps include efforts to spot any practices or conditions that increase the likelihood of loss, to influence improvements wherever practical, and to minimize the financial ramifications when losses do occur.

Aggressive risk management programs examine local government workplaces to be sure they are safe, promote safe practices in the operation of government vehicles and equipment, encourage employee participation in practices that ...

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