This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Purchasing and Warehousing
Purchasing and warehousing

Strategies that centralize most purchasing and warehousing functions are adopted by many municipalities for three primary reasons:

  • To avoid duplication of purchasing and storage efforts across the various departments that acquire common supplies
  • To secure economies of scale through bulk purchases
  • To derive the benefits of purchasing expertise developed through specialization

In these cities, a department needing a particular item might find it already on hand in the central warehouse or may request its acquisition through the purchasing department, which will then contact vendors to secure the most favorable price.

Typically, a requisition prepared by the requesting department initiates the purchasing process. The purchasing department may seek telephone quotes from suppliers, written quotations, or formal bids, depending in most cases on the anticipated price of ...

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