This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Public Works: Engineering and Miscellaneous Services
Public works: Engineering and miscellaneous services

Typically, public works is one of the largest municipal departments. The department is usually an amalgam of functions, often including engineering and a variety of services directed toward the repair and maintenance of municipal equipment, properties, and infrastructure. Among the repair and maintenance functions often found in public works departments are five that will be reviewed in this chapter: street cleaning, street lighting, custodial services, building maintenance, and radio maintenance. Other functions sometimes included in public works departments but treated in separate chapters of this volume are streets, storm drainage, solid waste collection and disposal, traffic engineering and control, public utilities, parks maintenance, and vehicle and equipment maintenance.

Sources of potential benchmarks for public works ...

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