This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Public Health
Public health

Although public health services are a function of county governments in many parts of the country, they are provided by city governments in some regions. Services typically span a broad spectrum but often include health clinics, disease outbreak investigations, community programs promoting hygiene and healthy practices, vermin and mosquito control, and the regular inspection of food establishments.

Recommended Performance Measures

Public health was among the local government services examined in the SEA reporting project of the GASB. On the basis of that study, assorted measures of input, output, outcome, and efficiency have been recommended for several public health activities, including programs addressing maternal and child health care, sexually transmitted diseases, AIDS, chronic diseases, and the control of stress and violent behavior (Carpenter, Ruchala, & ...

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