This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Parking Services
Parking services

Cities hope to break even or perhaps even come out financially ahead on the parking spaces and facilities they operate, but public parking operations function primarily as a service to motorists and downtown businesses. Without the metered on-street spaces that many cities maintain and the parking lots and garages operated by some, the scarcity of available parking places would discourage downtown visits. Early arrivers—often the employees of downtown businesses—would capture prime unmetered spots directly outside their workplace and would have no incentive to relinquish them, thereby depriving potential customers of a chance at convenient parking. Winding endlessly through city streets in search of an elusive parking spot would persuade many prospective customers and clients to do their future business elsewhere.

Recommended Standards

Recommended standards ...

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