This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Management Services: Executive Offices, Budget, and Management Audit
Management services: Executive offices, budget, and management audit

It is no simple task to assess the performance of the three functions grouped together here under the heading management services. The executive, budgetary, and evaluative functions in local government call for skillful administrative leadership, attentive coordination, prudent resource allocation, conscientious evaluation, careful analysis for performance improvement, and appropriate levels of control—whether mostly centralized or mostly decentralized, whether performed formally or informally. These functions must be handled adroitly if a city wishes to attain high levels of efficiency and effectiveness.

Although it is true that many city managers, budget officers, and auditors are judged subjectively (e.g., as a “great leader,” “good communicator,” “shrewd,” “meticulous,” or “insightful”), more objective bases for assessing ...

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