This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Human Resource Administration
Human resource administration

Professionalism in local government human resource (HR) administration implies, at minimum, competence, diligence, and integrity. More formally, professional human resource administration is associated with five fundamentals:

  • The use of merit systems, or merit principles, in employment decisions and personnel rules
  • The administration of the personnel function by a personnel department
  • The introduction of performance appraisals and provision for merit pay
  • Formal disciplinary and grievance procedures
  • An official affirmative action policy and a formal policy against sexual harassment (Fox, 1993, p. 7)

One basis for judging human resource administration in a given municipality, then, is the extent to which it complies with these five elements of professionalism. A more highly professional HR department is presumed to be superior to one that is ...

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