This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
Chapter 13: Gas and Electric Services
In some communities natural gas and electricity are utilities operated by the city government. In such cases, the city typically functions as a distributor of these products rather than as a direct producer. Relatively few cities generate electricity. Most municipalities that provide electrical services purchase electricity and resell it to their customers. Natural gas services typically follow a similar pattern.
Federal and state regulations pertaining to natural gas and electricity form a set of basic standards governing operations and product quality. In addition, the operating norms of the utility industry, as well as the performance targets and actual experience of utility counterparts, can serve as the basis for benchmarks.
Compared with the number of municipalities that operate ...