This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Fleet Maintenance
Fleet maintenance

Fleet maintenance, including repair and preventive maintenance of city vehicles and other equipment, occasionally is a service contracted with a private shop, but often is the responsibility of a central, municipally operated garage. Because the availability of reliable equipment is crucial to many municipal departments, the demand for quality service is great. With municipal resources stretched and with the availability of private sector alternatives, the pressure for efficient service is also great.

Well-managed fleet maintenance operations track their own performance carefully with at least three purposes in mind:

  • To identify aspects of performance that are slipping toward unacceptable levels before they become serious problems
  • To see if operating procedures or any newly implemented corrective measures are achieving the desired results
  • To document the ...
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