Modern Local Government is a unique assessment of local government reform from the perspective of both local and central government, which is fully informed an analysis of the role of the European Union. This text provides a systematic review of the reform of local government since the election of New Labour in 1997.

Joining-up around Customers – The Role of E-Government

Joining-up around customers – The role of e-government


Since 1997, much of the government's attention has been focused on how to turn policy into action at the local level. In addition to the variety of different approaches which have been used including targetry, the CPAs, Local Public Service Agreements, and Community Strategies, there has also been an emphasis on the role of e-government to generate more immediate and personalised delivery. Initially, the use of e-government meant services delivered by the web and attracted criticism for potentially excluding those in social need who did not have access to technology. Gradually, through the development by local authorities, e-delivery has been seen to be capable of more than this means of ...

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