- Subject index
“Like every other agency research director, I suffer from focus-group anxiety. Pumping M&M's behind the one-way mirror, I'm monitoring the groups, the moderator and the client simultaneously. It's tough enough to manage the client's expectations and responses. Worrying about whether the moderator can effectively manage the content flow and the group dynamic makes the experience life threatening. Watching Tom moderate, I find myself constantly thinking, ‘Wow, he's smart. I wish I thought of that. He's the best.’”
--George Scribner, Research Manager, Organic Inc.
“Dynamic, entertaining, and armed with information on new drugs and medical techniques that would challenge the knowledge of most physicians, Tom Greenbaum presides over an attentive yet relaxed group of medical specialists anxious to share their opinions and prejudices with this most charming of ...