• Summary
  • Contents
  • Subject index

In this extensive study on the impact of factors that enable or disable communication between people, author C. David Mortensen's helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication progresses from a theoretical examination of the complex conditions that cause miscommunication to occur-highlighting implication, distortion, disruption, and confusion-as specific categories-and then moves on to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author's highly original contribution to our knowledge of interpersonal communication. Miscommunication takes a fascinating look at the way we communicate and makes a distinct contribution to understanding miscommunication and its remedies. Highly recommended for students and practitioners in communication, language and ...

Personal Transformation
Personal transformation

The capacity and willingness to encounter others as directly as possible is risky business. It takes conscious effort to put individual egos on hold and withdraw the presumption that someone else is largely responsible for whatever has gone wrong. In so doing, we run the risk of assigning proportionate responsibility to ourselves for gradations of success and failure. Other types of possibilities arise insofar as we strive to become as sensitive to the effects of our own behavior on others as we are to the effects of others' behavior on ourselves. What is required is the willingness to go beyond ordinary reframing exercises into a whole new conception—a different model or paradigm—of who we are in the eyes of one another. Part ...

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