• Summary
  • Contents
  • Subject index

In this extensive study on the impact of factors that enable or disable communication between people, author C. David Mortensen's helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication progresses from a theoretical examination of the complex conditions that cause miscommunication to occur-highlighting implication, distortion, disruption, and confusion-as specific categories-and then moves on to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author's highly original contribution to our knowledge of interpersonal communication. Miscommunication takes a fascinating look at the way we communicate and makes a distinct contribution to understanding miscommunication and its remedies. Highly recommended for students and practitioners in communication, language and ...


Confusion is internal and/or external chaos. Faulty implications, cognitive distortions, interpersonal disruptions, and complex signs of confusion and conflict promote a spirit or atmosphere of misinformation, misinterpretation, and miscommunication. Where there is considerable friction in the mix of expressive freedom and interpretive response, an atmosphere of uncertainty and commotion will prevail. The ineffective use, the misuse, and the abuse of ordinary language are fully implicated in signs of dislocation and conflict on all sides. As apprehension and complication increase, the accuracy of cognitive processing may be expected to decline as well. This in turn can lead to mutually meaningless (at best) and alienating (at worst) consequences. Strained and suffering relations bolster individual thresholds of discomfort and distress. Bilateral ambiguity traces the effects and outcomes ...

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