• Summary
  • Contents
  • Subject index

In this extensive study on the impact of factors that enable or disable communication between people, author C. David Mortensen's helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication progresses from a theoretical examination of the complex conditions that cause miscommunication to occur-highlighting implication, distortion, disruption, and confusion-as specific categories-and then moves on to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author's highly original contribution to our knowledge of interpersonal communication. Miscommunication takes a fascinating look at the way we communicate and makes a distinct contribution to understanding miscommunication and its remedies. Highly recommended for students and practitioners in communication, language and ...


Misaligned efforts to communicate, coupled with distortion in message content, frustrate the struggle to foster mutual understanding, and throw the transactional process into a dismaying state of disorder. Disruptive influences acquire a growing momentum of their own. Misgivings, disorientations, and psychological turbulence come to rule the day. Unresolved difficulties pile up. Stressful and urgent events come into play. Instability in turn-taking only makes matters worse. Negative affect prevails. Personal dissatisfaction increases imperceptibly. Disruptive violations are subject to a heavy measure of score-keeping. Misinformation and mutual misinterpretation abound. Unresolved issues are taken as a threat of dissolution. Observable implications include a measure of lessened openness and diminished spontaneity. Wounding implications include hurt and anxiety that become manifest as increased suspicion about the desires and motives ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles