• Summary
  • Contents
  • Subject index

In this extensive study on the impact of factors that enable or disable communication between people, author C. David Mortensen's helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication progresses from a theoretical examination of the complex conditions that cause miscommunication to occur-highlighting implication, distortion, disruption, and confusion-as specific categories-and then moves on to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author's highly original contribution to our knowledge of interpersonal communication. Miscommunication takes a fascinating look at the way we communicate and makes a distinct contribution to understanding miscommunication and its remedies. Highly recommended for students and practitioners in communication, language and ...


In the course of face-to-face interaction, we often withhold much of what we very much want to share with one another. Issues of personal and interpersonal importance may seem too difficult to discuss directly. For this reason, we tend to hint at the existence of such complex matters within the context of topics that are much easier to discuss. By doing so, we hope that others will notice these subtle implications, inquire further about them, and thereby strengthen our sense of connectedness with those around us. Whenever such optimal outcomes do not occur, others are left to develop alternative sets of working assumptions about the meanings of our indirect allusions and subtle hints. Faulty assumptions are often inaccurate, and tend to produce certain types ...

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