Summary
Contents
Subject index
Mega Planning involves significant stakeholders in defining success and then identifies what each person and part of an organization must do to succeed. The author uses proven techniques, and covers the basic `how-to's' of quality management, needs assessment, gap analysis, benchmarking, reengineering, and continuous improvement.
Ends and Means
Ends and Means
Ends and means
This chapter focuses on the following three critical success factors (CSFs):
Critical Success Factor 2: Differentiate between ends and means—focus on “what” (Mega outcomes, Macro outputs, Micro products) before “how.”
Critical Success Factor 3: Use all three levels ...
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