Summary
Contents
Subject index
New to the Third Edition: Expanded content on the role of evaluative mediation reflects the latest changes to the alternative dispute resolution field, helping students to distinguish between various approaches to mediation. Additional discussions around careers in conflict management familiarize students with employment opportunities for mediators, standards of professional conduct, and professional mediator competencies. New activities and case studies throughout each chapter assist students in developing their mediation competency. KEY FEATURES: The Balanced Mediation Model is used throughout as the philosophical approach and integrating model. Examples and case studies in every chapter illustrate key concepts and practices. The benefits of mediation training in everyday life, as well as career opportunities for mediators, are covered in Chapter 11. Chapter-ending discussion questions provide readers with opportunities to explore the intricacies of the theoretical discussions and to draw insights about the mediation process. Full role-play practice cases are provided in an Appendix.
Essential Skills for Mediators
Essential Skills for Mediators
- An Overview of Mediator Skills 36
- Trusting and Controlling the Process 37
- Listening: A Bedrock Skill for Mediators 41
- Reframing Messages 48
- Listening to Nonverbal Communication 49
- Clarifying and Asking Questions 50
- Honoring Silence 51
- Listening Interculturally 52
- Ethical Issues and Listening 52
- Summary 53
- Chapter Resources 54
- Portfolio Assignment 3.1: Emotional Paraphrases 55
- Portfolio Assignment 3.2: The Open-Ended Question 55
“What makes a good mediator?” is a question often posed by students pursuing mediation training. Mediators juggle many roles simultaneously in the course of their work. First and foremost, though, mediators are good communicators. That said, the mediator balances many responsibilities throughout the course of a mediation.
Facilitating the process ensures that the focus of the ...
- Loading...