New to the Third Edition: Expanded content on the role of evaluative mediation reflects the latest changes to the alternative dispute resolution field, helping students to distinguish between various approaches to mediation. Additional discussions around careers in conflict management familiarize students with employment opportunities for mediators, standards of professional conduct, and professional mediator competencies. New activities and case studies throughout each chapter assist students in developing their mediation competency. KEY FEATURES: The Balanced Mediation Model is used throughout as the philosophical approach and integrating model. Examples and case studies in every chapter illustrate key concepts and practices. The benefits of mediation training in everyday life, as well as career opportunities for mediators, are covered in Chapter 11. Chapter-ending discussion questions provide readers with opportunities to explore the intricacies of the theoretical discussions and to draw insights about the mediation process. Full role-play practice cases are provided in an Appendix.

Introduction to Mediation

Introduction to Mediation

1 Introduction to mediation
  • Why Mediation? 1
  • How Do People Find Their Way to Mediation? 4
  • Power, Rights, and Interests 7
  • The Dispute Resolution Continuum 11
  • A Disclaimer about Mediation Training 14
  • Summary 15
  • Chapter Resources 15
  • Portfolio Assignment 1.1: Starting Your Mediator Portfolio 16
  • Portfolio Assignment 1.2: Personal Reflections 16

Why Mediation?

Welcome to the world of mediation! You are about to study an activity that spans many cultures and thousands of years. Mediation, one form of alternative dispute resolution (ADR), is a process in which a third party helps others manage their conflict—a worthwhile activity in itself. However, mediation is more than just another alternative to the court system or an offshoot of community problem solving. For many practitioners, mediation is ...

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