New to the Third Edition: Expanded content on the role of evaluative mediation reflects the latest changes to the alternative dispute resolution field, helping students to distinguish between various approaches to mediation. Additional discussions around careers in conflict management familiarize students with employment opportunities for mediators, standards of professional conduct, and professional mediator competencies. New activities and case studies throughout each chapter assist students in developing their mediation competency. KEY FEATURES: The Balanced Mediation Model is used throughout as the philosophical approach and integrating model. Examples and case studies in every chapter illustrate key concepts and practices. The benefits of mediation training in everyday life, as well as career opportunities for mediators, are covered in Chapter 11. Chapter-ending discussion questions provide readers with opportunities to explore the intricacies of the theoretical discussions and to draw insights about the mediation process. Full role-play practice cases are provided in an Appendix.

The World of the Mediator

The World of the Mediator

11 The world of the mediator
  • Variations on Basic Mediation 179
  • Mediation as a Profession 182
  • Mediation Skills in Everyday Life 191
  • Summary 193
  • Chapter Resources 193
  • Portfolio Assignment 11.1: My Current Skill Level 193

Our task is not to fix the blame for the past, but to fix the course for the future.

—John F. Kennedy

Despite their differences in philosophy, almost everyone who completes mediation training shares one basic assumption: It is better to focus on building a better future than to let the past hold us back. After learning the balanced mediation model presented in this book, some readers will complete additional training and become certified mediators. Many readers will integrate the skills of mediation into their daily lives ...

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