Bringing a fresh perspective to the evaluation of management problems, this book scrutinizes the influence managers have on employees’ understanding. It considers how managers use ideas and visions to frame their employees’ internalized understanding of the external rules and instructions that govern their work. The book brings an interpretative perspective to the question of individual and group competence and looks at how this is linked with understanding. The book refers throughout to international case studies and considers the cross-cultural impact on management and understanding at work.

Methods and Principles for Managing Understanding

Methods and principles for managing understanding

In the previous chapter we outlined the major characteristics of understanding and the main issues involved in its transformation. The purpose of this chapter is to identify and discuss possible methods for managing understanding. We begin by identifying and describing a range of methods currently used for influencing people's action in order to achieve a desirable work performance, and evaluate their potential for managing understanding. An important conclusion from the evaluation is that while a number of methods have the potential for managing understanding, most of them are designed in a way that at best encourages a refinement but not a change in understanding. Based on our description of what constitutes understanding in Chapters ...

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