Bringing a fresh perspective to the evaluation of management problems, this book scrutinizes the influence managers have on employees’ understanding. It considers how managers use ideas and visions to frame their employees’ internalized understanding of the external rules and instructions that govern their work. The book brings an interpretative perspective to the question of individual and group competence and looks at how this is linked with understanding. The book refers throughout to international case studies and considers the cross-cultural impact on management and understanding at work.

Understanding and its Transformation

Understanding and its transformation

In Chapters 25 we described and exemplified the main features of human understanding and how it forms the basis for work performance in organizations. An important insight from those chapters was that an understanding of work functions as a basis for not only work performance but also for the competence people develop and use in accomplishing their work. The purpose of this chapter is to summarize the main features of understanding developed in the previous chapters and to extend the discussion to the issues that are involved in transforming understanding. In Chapter 7 we will outline a range of methods for managing understanding and set out guidelines for how these methods can be redesigned to enable managers to ...

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