Bringing a fresh perspective to the evaluation of management problems, this book scrutinizes the influence managers have on employees’ understanding. It considers how managers use ideas and visions to frame their employees’ internalized understanding of the external rules and instructions that govern their work. The book brings an interpretative perspective to the question of individual and group competence and looks at how this is linked with understanding. The book refers throughout to international case studies and considers the cross-cultural impact on management and understanding at work.

Human Competence at Work: A Question of Understanding

Human competence at work: A question of understanding

In the previous chapter we discussed the interpretative management tradition and its development in contrast to the prevalent rationalistic management tradition. In particular, we discussed how the insight that human action is based on people's understanding of their specific work has been developed within management research. The insight emerged initially within the rationalistic perspective, but it was not until management researchers adopted an interpretative perspective that it became possible to grasp more fully the nature of human understanding and how it forms the basis for work performance. The purpose of the next three chapters is to spell out in more detail the main characteristics of understanding and how it forms ...

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