Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management. The text then maps out each consecutive stage in the life of a service, from the initial business proposal for a new service, through market research practices, to the development and implementation of a service and concludes with the termination and disposal of a service.

Global Supply Chain Management

Global supply chain management

‘An Asda spokesman said after the integration with WalMart: “We can track stock more effectively at depot, shelf and warehouse levels. This means we are beter at availability, and the cost savings from the operational efficiencies means we can invest in price competitiveness and pass that on to our customers.’”

Computing, October 2004

As companies buy in a greater proportion of their materials, goods and services than they did some ten years ago, they are becoming more dependent on their suppliers. This has led to a refocus on the relationship with suppliers and how managing the supply chain can reduce organizational costs.

Learning Outcomes

When you have completed this chapter you should be able to:

  • Define supply chain management.
  • Explain e-procurement.
  • Define Just-in-Time.
  • Explain supply chain strategies.


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