Managing Quality: Managerial and Critical Perspectives

Managing Quality: Managerial and Critical Perspectives

  • Summary
  • Contents
  • Subject index

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:

  • introduces readers to key concepts and issues in quality management
  • provides an overview of both managerial and critical perspectives on quality management
  • presents the ‘wisdom’ of quality management gurus
  • documents the way quality is pursued in manufacturing, service and public sector organizations
  • compares and contrasts hard and soft technologies of quality management
  • critically reviews the rhetoric of TQM and business process re-engineering (BPR)
  • examines the consequences of quality on stakeholders
  • scrutinizes the language of quality management
  • documents the mundane nature of quality managemnt practices through the use of real ...
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