Summary
Contents
Subject index
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
Intercultural Conflict: An Introduction
Intercultural Conflict: An Introduction
When people from different cultures engage in conflict, they often have different expectations of how the conflict should be handled. The underlying values and norms of a culture often frame conflict expectations. How we define the conflict problem, how we “punctuate” the differing triggering event that leads to the conflict problem, and how we view the goals for satisfactory conflict resolution are all likely to vary across cultures, situations, and individuals.
Intercultural conflict often starts with different expectations concerning appropriate or inappropriate conflict behavior in a conflict scene. If the different cultural members continue to engage in inappropriate or ineffective conflict behaviors, the miscommunication can easily spiral into a complex, polarized conflict situation. In a polarized conflict, trust and ...
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