In this book I have woven the idea of the importance of establishing productive relationships through each of the chapters to show how effectiveness can be enhanced when complex problems are openly, collaboratively and trustingly resolved. The chapters are all interrelated and have connections to other chapters. This creates a holistic approach to what I believe is a core body of knowledge that can be drawn on to understand the expectations of effectiveness.

In educational organisations, a relationship is productive when the interactions between those who lead and manage and the people they work through and with to achieve organisational goals, produce results which are desirable in terms of serving those who benefit from the organisation's endeavours. In this sense productive relationships are the antithesis ...

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