Health care has become one of India's fastest growing sectors in the past decade. A multitude of private players have entered this market, combining to offer high-quality health care and service in world-class hospitals and nursing homes all over India. It has been recognised that a professional approach to hospital administration and better resource allocation will go a long way to ensure both quality and cost-effectiveness in health care in India. The second edition of this successful book contains a well-planned collection of writings on modern hospital management. Revised and updated, it also contains two new chapters that discuss and highlight new developments in this field. The book spans a wide range of issues in modern hospital management, and provides all the necessary knowledge required to set up and run a modern-day hospital efficiently and as an economically viable business. The book also looks at " Customer experience management " Computer-aided diagnosis " Waste management " Financial management " Maintaining medical records " Medical audits " Managing human resources
Chapter 5: Human Resource Management in Hospitals
Human Resource Management in Hospitals
The simple and familiar word ‘hospital’ represents much, but is not always understood in its entirety and complexity. A hospital cares for patients of all ages and backgrounds, some appreciative and some disgruntled, some happy and some sad. It houses cooks and doctors, cleaners and nurses, technicians and therapists, ambulance drivers and administrators of different kinds, plumbers and clerks, all interacting with each other. It experiences love and hate, hope and despair, sympathy and indifference. It is a place which never closes complex equipment, has a wide variety of supplies, imposes policies and rules, has budgets and debts, experiments and learns, and plans for the future (William 1990).
The central theme conspicuous in a hospital is ...