Health care has become one of India's fastest growing sectors in the past decade. A multitude of private players have entered this market, combining to offer high-quality health care and service in world-class hospitals and nursing homes all over India. It has been recognised that a professional approach to hospital administration and better resource allocation will go a long way to ensure both quality and cost-effectiveness in health care in India. The second edition of this successful book contains a well-planned collection of writings on modern hospital management. Revised and updated, it also contains two new chapters that discuss and highlight new developments in this field. The book spans a wide range of issues in modern hospital management, and provides all the necessary knowledge required to set up and run a modern-day hospital efficiently and as an economically viable business. The book also looks at " Customer experience management " Computer-aided diagnosis " Waste management " Financial management " Maintaining medical records " Medical audits " Managing human resources

ISO 9002 Certification for a Hospital—An Illustrative Case

ISO 9002 certification for a hospital—An illustrative case
A.V.Srinivasan

Introduction

These are the days when many hospitals and nursing homes are opening in India, especially in urban areas. Project financing is available, and industrialists, entrepreneurs and technocrats find this an opportune area to invest in. However, in most states, the city authorities do not impose any rules and regulations for starting a hospital. There is no licensing by any legal authority, and much worse, there is no inspection carried out for the renewal of permission. There is also no accreditation certifying the value of the services rendered by these institutions. Many of them charge a high fee and perform complicated procedures on patients. The customer, the sick patient, is not ...

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