Health care has become one of India's fastest growing sectors in the past decade. A multitude of private players have entered this market, combining to offer high-quality health care and service in world-class hospitals and nursing homes all over India. It has been recognised that a professional approach to hospital administration and better resource allocation will go a long way to ensure both quality and cost-effectiveness in health care in India. The second edition of this successful book contains a well-planned collection of writings on modern hospital management. Revised and updated, it also contains two new chapters that discuss and highlight new developments in this field. The book spans a wide range of issues in modern hospital management, and provides all the necessary knowledge required to set up and run a modern-day hospital efficiently and as an economically viable business. The book also looks at " Customer experience management " Computer-aided diagnosis " Waste management " Financial management " Maintaining medical records " Medical audits " Managing human resources

Patient Relations in Hospitals

Patient relations in hospitals
U.V.N.Das

Introduction

Patient Relations

Patient relations is a planned effort to establish and improve degrees of mutual understanding between the hospital and the patient and his/her relatives, with the primary objective of assisting the patient, and the secondary objective being helping the hospital to deserve, acquire and retain a good reputation. It is a way of developing reciprocal understanding and goodwill, which is one of the essential components of the organisational activities and services rendered by a hospital. Just as cosmetic surgery beautifies the face or other parts of the body, patient relations enhances the various activities carried out in a health service organisation, such as a hospital, nursing home, or even a single practitioner's clinic.

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